1. Dementia - an introduction
Videos in this series
These short videos give an introduction to dementia and how dementia may affect a person. If you choose to watch them via the links below, you will be watching them on YouTube. You will need to come back to this page to access each video in this series.
- Video: Dementia Elevator: An introduction for transport sector (YouTube)
- Video: The travel experience of a customer with dementia (YouTube)
- Video: Creating a positive travel experience for a person with dementia through empathy and positive communication (YouTube)
- Video: Understanding how best to respond if a customer is confused or distressed when travelling (YouTube)
Other recommended viewing
Resources
These additional short dementia videos and scenarios can be helpful to understand and respond to a variety of situations you may encounter.
These are as follows:
- Video: Tips on how best to communicate with a customer who may have dementia (YouTube)
- Video: Tips on how to respond to customers who may be confused or anxious (YouTube)
- Video: Dementia and memory (YouTube)
- Video: Dementia and stigma (YouTube)
- Video: How we can create dementia inclusive environments (YouTube)
- Video: Listen to the personal story of a person living with dementia (YouTube)
- Video: Responding with empathy and understanding to a person with dementia (YouTube)