Dementia elevator - Retail

1. Dementia - an introduction

Videos in this series

These short videos give an introduction to dementia and how dementia may affect a person. If you choose to watch them via the links below, you will be watching them on YouTube. You will need to come back to this page to access each video in this series.

1. Video: Dementia Elevator: An introduction for retail sector (YouTube)
2. Video: Recognising if a customer may have dementia (YouTube)
3. Video: Supporting a customer who is feeling lost in the store surroundings (YouTube)
4. Video: Recognising when a customer has difficulties managing cash (YouTube)
5. Video: Understanding how dementia may affect a person in their day to day activities (YouTube)

Other recommended viewing

Resources

These additional short dementia videos and scenarios can be helpful to understand and respond to a variety of situations you may encounter.

These are as follows:

1. Video: Tips on how best to communicate with a customer who may have dementia (YouTube)
2. Video: Tips on how to respond to customers who may be confused or anxious (YouTube)
3. Video: Dementia and memory (YouTube)
4. Video: Dementia and stigma (YouTube)
5. Video: How we can create dementia inclusive environments (YouTube)
6. Video: Listen to the personal story of a person living with dementia (YouTube)
7. Video: Responding with empathy and understanding to a person with dementia (YouTube)