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      Dementia is an umbrella term used to describe a set of symptoms and behaviours that occur when the brain stops working properly. This results in loss of independent function for that person.

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Dementia elevator - Finance

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1. Dementia - an introduction

Videos in this series

These short videos give an introduction to dementia and how dementia may affect a person. If you choose to watch them via the links below, you will be watching them on YouTube. You will need to come back to this page to access each video in this series.

  1. Video: Dementia Elevator: An introduction for finance sector (YouTube)
  2. Video: Having better conversations with a customer who has dementia (YouTube)
  3. Video: Supporting a vulnerable customer with their day to day banking experience (YouTube)
  4. Video: Working with families of vulnerable customers to support their banking requirements (YouTube)
  5. Video: Recognising a customer is at risk of financial abuse (YouTube)

Other recommended viewing

Resources

These additional short dementia videos and scenarios can be helpful to understand and respond to a variety of situations you may encounter.

These are as follows:

  1. Video: Tips on how best to communicate with a customer who may have dementia (YouTube)
  2. Video: Tips on how to respond to customers who may be confused or anxious (YouTube)
  3. Video: Dementia and memory (YouTube)
  4. Video: Dementia and stigma (YouTube)
  5. Video: How we can create dementia inclusive environments (YouTube)
  6. Video: Listen to the personal story of a person living with dementia (YouTube)
  7. Video: Responding with empathy and understanding to a person with dementia (YouTube)
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